SHOPPING & DELIVERY TERMS - Non UK Customers Click Here

SHOPPING & DELIVERY TERMS - United Kingdom

We', 'us' or 'our' means Treasure Chests of Essex.

Treasure Chests and its website (treasurechests.co.uk) are the trading names of Faith Domingo. Faith has a UK business retailing bras and lingerie. Her offices are based in Wickford, Essex, SS12 0WT, England.

The website address is www.treasurechests.co.uk
Please read our terms and conditions ("terms") carefully.
We recommend that you print the terms out for reference in the future.

1. Business Contact Details

Faith Domingo
Treasure Chests
PO BOX 2160
WICKFORD
Essex
SS12 0WT

or contact e-mail: treasurechests@blueyonder.co.uk

2. Use of this site
2.1 By accessing and using any part of this site, the visitor/consumer ("you") agrees with treasurechests.co.uk to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.
These terms for the sale of goods govern any contract for sale that treasurechests.co.uk enters into with you.
2.2 Your statutory rights are not affected

3. Links
treasurechests.co.uk do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

4. Supply of goods
treasurechests.co.uk reserves the right to refuse the supply of goods at its discretion.

5. Ordering
To order goods you must be least 18 years of age.

6. Provision
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

7. Offer and acceptance
7.1 A binding contract is formed between you and treasurechests.co.uk when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

8. Cancellation of orders
8.1 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession and return the goods UNOPENED and UNWORN (by Royal Mail special delivery) within 7 days of you having received them.

8.2 To cancel you can email us, or write to us (see clause 1 for details) within seven days of delivery of your items, quoting your order number.

9. Prices
9.1 treasurechests.co.uk prices are in Great Britain Pounds Sterling. All orders to mainland UK will be sent via Royal mail first-class post.

10. Delivery
10.1 If your bra is in stock your order will be dispatched within 3 working days and posted via royal mail by recorded delivery at a charge of £3.00. If your bra is not in stock please allow an average of 14 working days for delivery, although in unusual cases a maximum of 28 days, but please feel free to contact us via email should you require an update on your order.

All deliveries are subject to payment authorisation.

Once you place your order with us we will notify you by e-mail (or by phone if we have not received a response within 24 hours), to confirm the exact delivery date.  We are not able to guarantee an exact time within a given day, so in the event that you want your package left with a neighbour please notify us when you place your order or soon after.

If an item is temporarily out of stock and despatch is anticipated to be greater than 28 days, treasurechests.co.uk will contact you by e-mail or telephone to arrange a new delivery date.

If this is not satisfactory to you, we will offer you a full refund.

11. Money-back guarantee
Under our 7 day money back guarantee, if for any reason you are not entirely satisfied with your purchase, treasurechests.co.uk will give you a full refund provided that original packaging all labels intact, UNWORN in perfect condition and undamaged in the condition sent, by (Royal Mail Recoded delivery), within 7 days of you having received them. Please note we do not carry costs for returns.

12. If goods are delivered damaged or faulty
12.1 Please examine the goods on delivery in case they are damaged or faulty. If you inform us within 7 days of delivery that the goods are delivered damaged or faulty we will generally replace them on site. Please retain all packaging materials and receipts.

12.2 If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

13. On-line payment by all the major credit and debit cards.
treasurechests.co.uk accept on-line payment with all the major credit and debit cards, including Visa, Mastercard, Delta, Switch. We also accept all credit and debit cards carrying the Mastercard or Visa logos.

If you wish to pay by credit or debit card please use the following procedure:
a) Select the item by clicking on buy now
b) Choose other items as appropriate
c) Go to Shopping Cart/Checkout
d) Enter your details onto the screen and when prompted select the payment by credit card option.
e) Enter your credit card details into PayPal's secure server.
f) Return to treasurechests.co.uk's website by clicking the link
g) You will recieve an e-mail confirmation that your order is being processed.
The order will be despatched (normally within 5-7 working days)

14. Payment by cheque (United Kingdom customers only)
If you wish to pay by cheque please use the following procedure:
a) Select the item by clicking on buy now
b) Choose other items as appropriate
c) Go to Shopping Cart/Checkout
d) Enter your details onto the screen and when prompted select the payment by cheque option - this will automatically generate an order number.
e) Return to treasurechests.co.uk's website by clicking the link
f) Make your Cheque payable to 'Treasure Chests' (this is the trading name of treasurechests.co.uk), and include your order number on the rear of the cheque.
g) Send by first class post to
Treasure Chests
PO BOX 2160
WICKFORD
Essex
SS12 0WT

The order will be despatched after the cheque has cleared (normally 5-7 working days)

15. Product Specifications
15.1 Images on our website do not show the actual size of items. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
15.2 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
If you are not happy with the replacement you can return it in accordance with our 7 day money back guarantee.

16. Your personal details
treasurechests.co.uk has a privacy statement for all clients.
All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

17. Signing for goods
All goods must be signed for by an adult aged 18 years or over on delivery.

18. Use of our site
18.1 To the fullest extent permitted at law, treasurechests.co.uk is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

18.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither treasurechests.co.uk, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, treasurechests.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of treasurechests.co.uk its affiliates, employees or other representatives.

19. Governing law and jurisdiction
19.1 This contract is subject to the law of England. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.

19.2 Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

20. Overall
These terms and conditions are subject to change at any time without prior notice to you.

For any further details about our disclaimer or privacy policies please e-mail us at treasurechests@blueyonder.co.uk

PRIVACY STATEMENT:

Treasurechests uses the information from our customers and visitors to improve our online service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.  

What do we collect and how do we use this information?
Information is collected when you make an enquiry and it includes some related personal details including your name, Email address, telephone number and postal address. This enables us to respond quickly to your enquiries, as well as developing and improving our site in order to provide a better service. 

This is also the case with information we collect relating to the way visitors use our site e.g. pages viewed, time of visit etc. We may also use the information to inform you of any special offers, discounts and other information that we feel our visitors will find useful. 

However, should you not wish to receive this information please Email us here

Security of information
We do not share the information we collect with any other organisations.

Consent
By using our Website you therefore consent to the collection and use of your personal information by Treasurechests as detailed in this privacy policy.

Summary
We are thus firmly committed to protecting your privacy. For any further details about our privacy policy please e-mail us by clicking here .  Please note we reserve the right to change this Privacy Policy with any changes being posted onto this page.

WEBSITE TERMS:
We', 'us' or 'our' means Treasure Chests of Wickford Essex.

1.Agreement
By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

Nothing in this site shall constitute an offer of goods or services.

2.Changes to Site
Further, we may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time and at our discretion.

Treasure Chests does not warrant that the information accessible via this Site is accurate and assumes no duty to update such information. We do not accept liability for any errors or omissions.

3.Law and Jurisdiction
This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

4.Data Privacy
Treasurechests has a privacy statement for all clients. All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation.

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of any orders and payments secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

5.Conditions of Use - Copyright
You may save and print individual items included on this Site. However this must be for your personal, non-commercial use only.

You may also send selected individual items to other users of the Site or your friends provided that they only use them for their own personal, non-commercial use. Any other onward distribution or further publication is prohibited.

6.Links
Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that sites own terms and conditions, to which you should refer.